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Returns

If you wish to return any item(s) please contact us first for a 'Return Merchandise Authorization (RMA)' number. We then request that you submit a copy of the form below either emailed to us at 'Enquiries@makeitbuildit.co.uk' with your RMA number displayed on the return packaging OR include a completed form inside the returned packaging. This will ensure that your return is dealt with in a prompt manner. Failure to obtain an RMA number or complete a form may significantly delay any action required.

If for any reason you are dissatisfied with your purchase, we offer a 14 day money back guarantee on all our items that are UNUSED and in their original packaging. Should you receive an item from us that you believe to be faulty, you must contact us first to in order to diagnose the fault and attempt to provide an immediate solution.

All refunds are at our discretion and will only be issued once we have received the returned item(s) and are satisfied that they are in unused condition. We advise that all returned items should to be sent recorded (insured if over £30.00) as Make It Build It cannot be held responsible for returned items that are lost or damaged in transit, and any refunds will not include your return postage cost.